United Lincolnshire Hospitals NHS Trust utilises medio.link on their MDT suite

Involve have provided United Lincolnshire Hospitals NHS Trust (ULH), one of the biggest acute hospital trusts in England, with state-of-the-art MDT rooms with medio.link connectivity across multiple sites. The trust, whose vision is to provide ‘excellence in rural healthcare’, has three hospitals which need to collaborate to provide the best patient-centred care possible for more than 720,000 people.
John Minett, Telecoms Engineer at ULH, said: “We already had three MDT rooms across three of the sites, but they were in need of an upgrade. The equipment was outdated and had become unreliable, and the cost to support the solution had become too expensive. We wanted a more modern solution which allowed us to view medical images and communicate, with a user-friendly system.
“We have a long-standing relationship with Involve and have been really pleased solutions they have provided us in the past, so when they answered our tender by offering us a cost-effective solution which met all of our needs, we were happy to choose Involve as our supplier for this project.”
As a trusted partner of ULH, Involve’s Healthcare team consulted the Trust’s ICT and Cancer Services department, to redesign and upgrade three key clinical and operation rooms (MDTs) across the three main hospital sites. Involve’s highly skilled engineering team installed multiple large format professional 65” HD 1080p displays in the MDT rooms and Cisco videoconferencing was deployed across all rooms, plus a host of other equipment to make a first-class MDT room.
All of these rooms are connected to Involve’s N3 hosted service platform, medio.link, with integrated multiparty conferencing capabilities. The systems are controlled by an intuitive control system and a customised interface, with simplicity for users at its heart. A range of existing clinical systems and imaging was integrated into the design and build, enabling two-way content sharing of data with any internal and external sites, allowing multiple participants to join regardless of location and device they connected with, and still see video and content.

The Trust have been using both medio.link, powered by Involve, and BT Engage to provide video and audio connectivity to their MDT rooms.
John added: “We have had meetings with the clinicians who use the MDT rooms about when the BT service is switched off this year, and the feedback from them is that they wish to use medio.link as the main video conferencing platform as it works well and is a good alternative to BT Engage. We would recommend Involve and medio.link, and we regularly do recommend medio.link to other Trusts.”
Speaking about the new solution and how it has benefited the Trust, John said: “The solution is much more reliable than the one we had before, there are significantly fewer breakdowns and the support Involve offers is great so we know if there is a breakdown it will be well-handled. The solution is also much more user-friendly, which meets our initial objectives so we’re happy with the work Involve have done.”
To find out more about the medio.link MDT video service, visit our MDT page or get in touch. 

Happy Birthday Virtual Clinic

It’s now 1 year since we launched the Virtual Clinic service and we could not be prouder of what we have achieved in our first year. To begin with, we built a remote clinical consultation service that completely aligns with recommendations as laid out by Royal College of General Practitioners (see recommendations here).

Secondly, we are extremely proud of our reference sites, customer relationships and genuine partnerships that we have built in this short time. See below …

Nottingham University Hospitals & Macmillan
37% of appointments in the brain metastases clinic were held via Virtual Clinic
“The feedback from patients has been unanimously positive, with them citing that they found the time they saved from avoiding travelling, and the prevention of disruption as the main benefits from using the Virtual Clinic platform. 95% of patients involved in the pilot have said they would like to continue seeing their clinician via Virtual Clinic.”

Leeds Teaching Hospitals Trust
“We have already had 135 staff attend Virtual Clinic training sessions, and we hope 20% of patients with follow-up appointments will use the service. As the use of the service develops, we want to offer every clinician in the hospital their own Virtual Clinic, to continue improving patient care by using digital solutions. This is the start of a journey for Leeds Teaching Hospitals.”

Here’s what we do / don’t do:

And, our commitment to development doesn’t stop there…
New for 2019, we are launching a Virtual Waiting Room (VWR) option, available as standard, no extra cost.
Just like a real waiting room, the VWR holds patients until a specialist is ready to see them.
Keep watching this space to learn more.

Affordable
By simply replacing 2 in-person consultations per day with virtual, video-based consultations from medio.link, it breaks down to the equivalent price of a high street cup of coffee per consultation.
If you would like any more information, a demonstration or even a free trial, use our contact form to register your interest and we’ll be in touch.

Leeds Teaching Hospitals Trust rolls out Virtual Clinic

Leeds Teaching Hospitals Trust (LTHT) are leading the way in digital transformation by offering outpatient appointments via video, using the Virtual Clinic platform by Involve Visual Collaboration, a market-leading company in delivering digital solutions in healthcare.
Rob Child, Programme Head of Digital Health Programmes for LTHT had a steering role in rolling out Virtual Clinics across the Trust. “LTHT have been working with efficiencies to improve the care provided by the hospitals, and Virtual Clinics were on our radar. The Informatics department understands the importance of the changing nature and demands of providing care, and digital tools can help to meet those demands. Many services within LTHT came to us asking to use Skype or FaceTime to hold video consultations, however, these platforms aren’t secure or configured to hold Virtual Clinics, so we made the decision to find a suitable platform” says Rob.
LTHT and Involve already had an established relationship, through a pilot of Virtual Clinic with the Trust’s Radiology team, which was in conjunction with Nottingham University Hospitals Oncology team and Macmillan. The successful pilot within the Radiology team opened further conversation between Involve and the LTHT Digital Transformation team.
“Our Radiology department were already using Virtual Clinic, so we started conversations with Ben Cattell from Involve and started to see the art of the possible. We offered Virtual Clinic to all services across LTHT, and most of them wanted to be part of the pilot. 61 Virtual Clinic Accounts have been deployed across 29 departments, offering video consultations to outpatients in a variety of use cases” continues Rob.
The use of Virtual Clinics will benefit patients in several ways: mental health patients will have appointments over video allowing them to remain at home, children with Cystic Fibrosis who have an infection risk will use Virtual Clinic for interactions and the service will be used to reduce the amount of travelling time for patients. Plus, Virtual Clinic will be used by dispersed services across 5 sites to link the services, therefore offering collaborative care.

Ben Cattell from Involve worked with LTHT to kickstart the project: “I collaborated with Rob Child and Andrew Webster, Consultant in Emergency Medicine and Chief Clinical Information Officer CCIO for Clinical and Medical, to scope a rollout of Virtual Clinic across the Trust, leading to deployment in 29 departments, covering the majority of teams dealing with outpatients and community-based services across the LTHT catchment area. We’re excited about this project and are committed to the success of revolutionising Leeds outpatient’s appointments and assisting the Trust in adhering to the NHS 10-year plan.”
Rob discusses the start of the innovative project and the aims for the future, “we have already had 135 staff attend Virtual Clinic training sessions, and we hope 20% of patients with follow-up appointments will use the service. As the use of the service develops, we want to offer every clinician in the hospital their own Virtual Clinic, to continue improving patient care by using digital solutions. This is the start of a journey for Leeds Teaching Hospitals.”
To find out more about Virtual Clinic, get in touch to speak to one of our specialists.