“A lot of our customers buy that insurance and what Mr. Meekins asked us to do was essentially give him the benefit of that insurance when he didn’t purchase the insurance,” Baldanza said. “Had we done that, I think it really would’ve been cheating all the people who actually bought the insurance … and I think that’s fundamentally unfair.”

Baldanza likened the situation to a homeowner with no policy calling up an an insurance company after his house burns down.

“We feel very badly for Mr. Meekins, however, this is a country and society where we kind of play by the rules,” he said. “And he wanted to really not do that and that’s really not fair to the 10 million other Spirit customers and that’s why we made that decision.”

As for the industry-leading rate of complaints per 100,000, Baldanza said it doesn't bother him.

“If you ran a restaurant, and out of every 100,000 customers, 8 of them said they didn’t like your menu, would you change your restaurant?" he asked. “Why don’t we interpret that 99.92 of all customers have no complaints? Because that is what it says."

Kate Hanni, executive director of Flyers Rights, which bills itself as the largest nonprofit consumer organization representing U.S. airline passengers, said Spirit doesn't seem to care what customers think.

http://www.beatsbydrecustom.net/

“A lot of our customers buy that insurance and what Mr. Meekins asked us to do was essentially give him the benefit of that insurance when he didn’t purchase the insurance,” Baldanza said. “Had we done that, I think it really would’ve been cheating all the people who actually bought the insurance … and I think that’s fundamentally unfair.”

Baldanza likened the situation to a homeowner with no policy calling up an an insurance company after his house burns down.

“We feel very badly for Mr. Meekins, however, this is a country and society where we kind of play by the rules,” he said. “And he wanted to really not do that and that’s really not fair to the 10 million other Spirit customers and that’s why we made that decision.”

As for the industry-leading rate of complaints per 100,000, Baldanza said it doesn't bother him.

“If you ran a restaurant, and out of every 100,000 customers, 8 of them said they didn’t like your menu, would you change your restaurant?" he asked. “Why don’t we interpret that 99.92 of all customers have no complaints? Because that is what it says."

Kate Hanni, executive director of Flyers Rights, which bills itself as the largest nonprofit consumer organization representing U.S. airline passengers, said Spirit doesn't seem to care what customers think.

http://www.beatsbydrecustom.net/

“A lot of our customers buy that insurance and what Mr. Meekins asked us to do was essentially give him the benefit of that insurance when he didn’t purchase the insurance,” Baldanza said. “Had we done that, I think it really would’ve been cheating all the people who actually bought the insurance … and I think that’s fundamentally unfair.”

Baldanza likened the situation to a homeowner with no policy calling up an an insurance company after his house burns down.

“We feel very badly for Mr. Meekins, however, this is a country and society where we kind of play by the rules,” he said. “And he wanted to really not do that and that’s really not fair to the 10 million other Spirit customers and that’s why we made that decision.”

As for the industry-leading rate of complaints per 100,000, Baldanza said it doesn't bother him.

“If you ran a restaurant, and out of every 100,000 customers, 8 of them said they didn’t like your menu, would you change your restaurant?" he asked. “Why don’t we interpret that 99.92 of all customers have no complaints? Because that is what it says."

Kate Hanni, executive director of Flyers Rights, which bills itself as the largest nonprofit consumer organization representing U.S. airline passengers, said Spirit doesn't seem to care what customers think.

http://www.beatsbydrecustom.net/

“A lot of our customers buy that insurance and what Mr. Meekins asked us to do was essentially give him the benefit of that insurance when he didn’t purchase the insurance,” Baldanza said. “Had we done that, I think it really would’ve been cheating all the people who actually bought the insurance … and I think that’s fundamentally unfair.”

Baldanza likened the situation to a homeowner with no policy calling up an an insurance company after his house burns down.

“We feel very badly for Mr. Meekins, however, this is a country and society where we kind of play by the rules,” he said. “And he wanted to really not do that and that’s really not fair to the 10 million other Spirit customers and that’s why we made that decision.”

As for the industry-leading rate of complaints per 100,000, Baldanza said it doesn't bother him.

“If you ran a restaurant, and out of every 100,000 customers, 8 of them said they didn’t like your menu, would you change your restaurant?" he asked. “Why don’t we interpret that 99.92 of all customers have no complaints? Because that is what it says."

Kate Hanni, executive director of Flyers Rights, which bills itself as the largest nonprofit consumer organization representing U.S. airline passengers, said Spirit doesn't seem to care what customers think.

http://www.beatsbydrecustom.net/